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Does a "natural" sonic feedback affect perceived usability and emotion in the context of use of an ATM?

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text
 

Genre(s)

article
 

Forme(s)

document imprimé
 

Cette ressource est disponible chez l'organisme suivant : Ircam - Centre Pompidou

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Titre

Does a "natural" sonic feedback affect perceived usability and emotion in the context of use of an ATM?
 

Nom(s)

Susini, Patrick (auteur)
 
Misdariis, Nicolas (auteur)
 
Houix, Olivier (auteur)
 
Lemaitre, Guillaume (auteur)
 

Publication

Porto, Portugal , 2009
 

Description

Sujet(s)

sonic feedback   usability   emotion
 

Résumé

The present study examines the question of a “natural” sonic feedback associated with keys of a numerical keyboard - in the context of use of an Automatic Teller Machine (ATM). “Natural” is defined here as an obvious sound feedback with regards to the action made by a user on a device. The aim is then to study how “naturalness” is related to the perceived usability and the perceived emotion of the sonic feedback before and after participants perform several tasks with the keyboard. Three levels of “naturalness” are defined: causal, iconic, and abstract. In addition, two levels of controlled usability of the system are used: a low level and a high one. Results show that preexperimental ratings of perceived “naturalness” and perceived usability were highly correlated. This relationship held after the participants interacted with the keyboard. “Naturalness” and emotional aspects were less dependant, revealing that “naturalness” and usability represent a special type of relation. However, results are affected by the level of controlled usability of the system. Indeed, the positive change at the high level of controlled usability for the iconic sounds (medium level of naturalness) obtained after the performance task failes at the low level of controlled usability.
 

Note(s)

Contribution au colloque ou congrès : Sound and Music Computing conference
 

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Date de la notice

2010-08-27 02:00:00
 

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